top of page

Frequently Asked Questions

Do you take medical insurance?

​Yes we take most commerical insurances in Hawaii and California.

  • Hawaii:

    • Commercial Insurances: HMSA, UHA, HMAA, Alohacare, Pacific SouthWest Administrators, Tricare Select, Tricare for Life, CIGNA, AETNA, BlueCross Blueshield.

    • HMO Plans In-Network: Hawaii IPA, Hawaii Filipino Healthcare, Castle Health Group, Hawaii Health Partners (HHP). (Referral from your PCP is required.)

    • Medicare & Medicare Replacement Plans: Akamai Advantage, MDX Hawaii,  MDX Humana, AARP Medicare,  Alohacare Medicare.

  • California:

    • Commerical Insurances: Anthem Blue Cross PPO, HealthNet PPO, Cigna PPO, Aetna PPO, Select Blueshield of CA PPO plans

    • Medicare​

For insurance coverage, please contact your insurance provider directly to determine your exact costs, as coverage varies by plan. You can provide your insurance company with the following CPT codes:

  • Video Consultation: CPT 99203, 99204, or 99205

  • At-Home Sleep Study: CPT 95806 or 95800

I don't have one of the insurances listed. How much does a video consultation cost? How much is a sleep study? 

  • The cost of a video consultation without insurance typically ranges between $300-700.

  • An at-home sleep study is  $400. â€‹

  • A discount is available if paid in full prior to the consult.

​​​

​

How much does a CPAP machine cost? Is it covered by insurance?

Most insurance plans cover approximately 50-80% of the cost of a CPAP or APAP machine. After consulting with your insurance, your supply company can provide exact costs. Some patients pay as low as $16 per month for 13 months under a rent-to-own plan. After completing the payments and meeting compliance requirements, you will own the machine.

​

If you have a high deductible plan you may need to meet your annual deductible prior to your insurance paying for your machine.

​
I already have a CPAP machine but need supplies. Do I need to see the doctor?

Yes, a doctor’s prescription is required for CPAP supplies. If you prefer not to visit the doctor, supplies can be purchased out-of-pocket at local drugstores, with a local supply company, or with an online CPAP supply company.

What is a DME supply company? Why do you need my CPAP information?

DME stands for Durable Medical Equipment. Your DME supply company is where you receive your CPAP machine and supplies. Sharing your CPAP information with us helps Dr. Cacho and Dr. Wong access relevant data, as newer CPAP machines allow for online data monitoring.

I’m having difficulty uploading my ID and insurance cards to the new patient intake form. How else can I send my information?

If you're experiencing issues with uploading, you can:

  1. Text us at 808-500-7077

  2. Email us at hello@sleeplifemed.com

  3. Send a secure message via Spruce. Download the Spruce app here to connect with us.

How do I pay my bill?

  • Online Portal: Log in or register for an account here.

  • By Phone: Call our office during office hours (Tuesday-Friday, 8:00 AM-4:00 PM).

  • By Mail: Send a check addressed to Sleep Life Med at:

​

Sleep Life Med

91-3575 Kaulaukoko St. Unit 1601

Ewa Beach, HI 96706

​

Sleep Life Med

5300 Katella Ave

Los Alamitos, CA 90720

I need help with a disability form for obstructive sleep apnea. Can the doctors complete this form?

  • Please be aware that our office does not fill out or complete disability forms for sleep apnea. We are, however, able to provide documentation confirming your diagnosis of sleep apnea. This documentation can be used to support any claims or applications you may need to make.

  • If you require a detailed diagnosis report, please let us know, and we will be happy to provide it after you are established with our providers. For assistance with disability forms or other specific paperwork, we recommend contacting your  primary care provider who can assist further.

I have a commercial drivers license and need my clearance form signed. Can the doctors sign this form? 

  • We can assist with documentation related to your Commercial Driver's License (CDL).

  • To facilitate this process, please provide us with the appropriate forms and any relevant records that we will need to complete the documentation. Once we have received these materials, we will prepare the necessary documentation to support your CDL requirements.

I am out of my medication and need a refill. Please tell the doctor ASAP. 

  • To ensure a smooth and timely process for medication and supply refills, we recommend that requests be made at least one week in advance. Please note that it takes time for orders to be processed, and we ask that you confirm you were last seen by the doctor within the last six months. Additionally, if your refill is for a controlled substance, prior authorization may be required, which can further extend the timeframe for receiving your medication. Planning ahead will help avoid any delays in your treatment. Thank you for your understanding!

I live in Hawaii and need a controlled substance medication prescribed. 

  • Regulation has been implemented in Hawaii which requires that prescribers of controlled substances must be physically located within the state. This regulation is outlined in Hawaii State Law HRS 329-38 and HRS 329-41, which mandates that physicians providing prescriptions for controlled substances must practice and be located within the state boundaries.

  • Due to this regulatory change, our providers are unable to to prescribe controlled substances for patients residing in Hawaii as they are physically in California. Patients are to reach out to their primary care provider for prescriptions for controlled substances.

Why telemedicine?

  • Telemedicine is a way to receive medical care remotely, using technology like video calls, phone calls, or messaging. Instead of visiting the clinic in person, you can have consultations with your healthcare provider from the comfort of your own home.

​​

        Quality of Care

  • We want to assure you that telemedicine provides the same level of care and attention as an in-person visit. Your healthcare provider can:

  • Review Your Medical History: They’ll have access to your health records and any relevant information, just like they would in the office.

  • Conduct Assessments: Through video or phone consultations, they can evaluate your symptoms, offer diagnoses, and recommend treatments.

  • Prescribe Medications: If needed, they can prescribe medications and follow up on your progress.

  • Answer Questions: You can ask questions and discuss your concerns just as you would during an in-person appointment.

 

        Benefits

  • Telemedicine offers several advantages:

  • Convenience: You don’t need to travel or take time off work.

  • Accessibility: It can be easier to fit appointments into your schedule.

  • Safety: It reduces the risk of exposure to illnesses, which is particularly important in certain situations.

  • Rest assured, your provider is committed to giving you the best care possible, whether it's through telemedicine or in-person visits. If you have any concerns or questions about the process, feel free to ask!

bottom of page